About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment solutions. We are committed to connecting people and businesses, providing innovative products and exceptional customer service across the nation. Join our dynamic team and help shape the future of connectivity.
Job Description
Telstra is seeking enthusiastic and empathetic individuals to join our 100% remote team as Remote Live Chat Agents. This entry-level position is perfect for someone passionate about helping others, even if you have no prior experience in customer support. You will be the first point of contact for our valued customers, providing friendly and efficient support exclusively through text-based chat. Comprehensive training will be provided to ensure you have all the tools and knowledge needed to excel in this role.
Key Responsibilities
- Provide timely, accurate, and professional text-based support to Telstra customers.
- Address customer inquiries and resolve issues efficiently via live chat channels.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction and positive brand representation.
- Document interactions and update customer records accurately.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Exceptional written communication and grammar skills.
- Ability to type quickly and accurately.
- Strong empathy and active listening skills.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Reliable internet connection and a dedicated, quiet home workspace.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Previous experience in a customer-facing role (any industry is a plus, but not required).
- Familiarity with telecommunications products and services.
- Experience using CRM software.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- 100% remote work flexibility, saving commute time and costs.
- Opportunity for career growth and development within Telstra.
- Employee discounts on Telstra products and services.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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