About the Company
Scarborough Health Network (SHN) is a leading healthcare provider committed to delivering exceptional patient care and innovative health solutions to the diverse communities we serve. Our network encompasses multiple hospital sites and community programs, and we are dedicated to fostering a supportive and inclusive environment for both our patients and our staff. We pride ourselves on leveraging technology to enhance accessibility and efficiency in healthcare services.
Job Description
We are seeking a highly organized and compassionate Remote Patient Appointment Scheduler to join our dedicated healthcare call center team. In this 100% remote role, you will be the first point of contact for patients seeking to schedule, reschedule, or cancel appointments across our various departments and clinics. You will play a crucial role in ensuring a smooth and efficient patient experience, utilizing our scheduling software to manage appointments accurately while adhering to privacy and confidentiality guidelines. This position requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, remote work environment. Full training on our specific systems and protocols will be provided.
Key Responsibilities
- Schedule, reschedule, and cancel patient appointments via phone and online platforms efficiently and accurately.
- Provide clear and concise information to patients regarding appointment preparation, required documentation, and clinic locations (if applicable).
- Answer incoming calls promptly and professionally, addressing patient inquiries with empathy and a solutions-oriented approach.
- Verify patient demographics and insurance information, ensuring data accuracy in electronic health records (EHR) systems.
- Communicate effectively with clinical staff and other departments to coordinate patient care and resolve scheduling conflicts.
- Maintain strict confidentiality of patient information in compliance with all healthcare regulations (e.g., PHIPA).
- Document all patient interactions and scheduling activities thoroughly and accurately.
- Assist with other administrative tasks as needed to support the call center operations.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a compassionate and patient-focused approach.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a dynamic environment.
- Reliable high-speed internet connection and a dedicated quiet workspace at home.
Preferred Qualifications
- Previous experience in a call center, customer service, or administrative role.
- Familiarity with medical terminology or healthcare scheduling systems.
- Ability to speak a second language relevant to Scarborough's diverse community.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and growth.
- Employee assistance program.
- Supportive remote work environment.
- Access to a robust training program.
- Contribution to a reputable healthcare network.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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