Veterinary Clinic Receptionist – Fast Paced, Client Facing

About the Company

Wallaceburg Animal Hospital has been a cornerstone of pet care in Wallaceburg for over 30 years. We are a compassionate, state-of-the-art facility dedicated to providing exceptional veterinary services, fostering a supportive environment for our team, and building lasting relationships with our clients and their beloved pets. Join our busy practice where every day brings new opportunities to make a difference in the lives of animals and their families.

Job Description

We are seeking a highly organized, compassionate, and energetic Veterinary Clinic Receptionist to join our thriving team. This is a fast-paced, client-facing role that requires exceptional interpersonal skills, the ability to multitask effectively, and a genuine love for animals. You will be the first point of contact for our valued clients, responsible for creating a welcoming environment, managing appointments, handling inquiries, and supporting our veterinary staff to ensure the smooth operation of our clinic.

Key Responsibilities

• Warmly greet clients and their pets upon arrival and manage check-in/check-out procedures.
• Efficiently answer multi-line phone systems, direct calls, and schedule appointments.
• Process client payments, manage financial transactions, and maintain accurate records.
• Maintain and update patient records, ensuring all client information is current and accurate.
• Address client inquiries, provide basic information about services, and handle client concerns professionally.
• Assist with general clinic upkeep, maintain a clean and organized reception area.
• Support veterinary technicians and doctors with administrative tasks as needed.
• Manage incoming and outgoing mail, email correspondence, and faxes.
• Educate clients on preventative care, clinic policies, and products offered.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational abilities and proven capability to multitask in a busy environment.
• Proficiency in basic computer skills, including Microsoft Office Suite.
• Exceptional customer service and interpersonal skills with a compassionate demeanor.
• Ability to remain calm and professional under pressure.
• A genuine love for animals and a desire to help others.
• Reliability and strong work ethic.

Preferred Qualifications

• Previous experience (1+ year) in a veterinary clinic, medical office, or similar client-facing role.
• Knowledge of veterinary terminology and common animal health practices.
• Experience with veterinary practice management software (e.g., Avimark, Cornerstone).
• Post-secondary education in office administration, veterinary assisting, or a related field.

Perks & Benefits

• Competitive hourly wages with opportunities for growth.
• Comprehensive health and dental benefits package.
• Paid time off and holiday pay.
• Generous employee pet discounts on services and products.
• Opportunities for continuing education and professional development.
• Supportive and collaborative team environment.
• The rewarding opportunity to work with animals and contribute to their well-being.

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