About the Company
Arctic Digital Learning Solutions is a leading innovator in accessible e-learning, dedicated to providing high-quality educational content and support across Northern Canada. We believe in empowering learners through flexible, technology-driven solutions. Our team is passionate about education and committed to fostering a supportive virtual environment for both our students and staff.
Job Description
We are seeking a dedicated and organized Virtual E-learning Support Coordinator to join our remote team. This part-time, term-time position is ideal for an individual looking for flexible work that aligns with academic calendars. The successful candidate will be instrumental in ensuring a smooth and supportive e-learning experience for our students and educators. This is a 100% remote position, allowing you to work from anywhere within Yellowknife, Northwest Territories, or other authorized locations in Canada.
Key Responsibilities
- Provide front-line technical and administrative support for our e-learning platform and tools.
- Assist students and educators with account setup, course navigation, and troubleshooting common technical issues.
- Monitor and respond to support tickets, emails, and chat inquiries in a timely and professional manner.
- Maintain comprehensive support documentation and FAQs for common issues.
- Collaborate with content creators and IT specialists to resolve escalated technical problems.
- Conduct virtual orientation sessions for new students and educators on platform usage.
- Gather feedback from users to identify areas for improvement in our e-learning services.
- Assist with data entry and reporting related to user engagement and support metrics.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
- Familiarity with various e-learning platforms (e.g., Moodle, Canvas, Blackboard).
- Ability to work independently and manage time effectively in a remote setting.
- Previous experience in a customer service or support role.
Preferred Qualifications
- Post-secondary education in education, information technology, or a related field.
- Experience working with diverse user groups, including those in remote communities.
- Knowledge of basic HTML or CSS for minor content adjustments.
- Familiarity with accessibility standards for digital content.
- Experience with ticketing systems and CRM software.
Perks & Benefits
- Flexible part-time, term-time schedule.
- 100% remote work environment.
- Opportunity to make a significant impact on e-learning accessibility.
- Supportive and collaborative team culture.
- Professional development opportunities.
- Competitive hourly wage.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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