About the Company
TEKsystems is a leading provider of IT staffing, services, and talent management solutions. We connect great people with great opportunities, helping companies solve their IT challenges and advance careers globally. We pride ourselves on fostering a collaborative environment where innovation and personal growth are encouraged.
Job Description
Are you passionate about technology and eager to start your career in IT support? TEKsystems is looking for a motivated and enthusiastic WFH Video Conferencing Support Tech to join our dynamic remote team. This is an entry-level position where we provide comprehensive training, so no prior experience is required! You will be the frontline support for our users, ensuring seamless video conferencing experiences and troubleshooting technical issues from the comfort of your home.
Key Responsibilities
- Provide technical support and troubleshooting for video conferencing software and hardware (e.g., Zoom, Microsoft Teams, Webex) via phone, email, and chat.
- Assist users with setting up, configuring, and utilizing video conferencing tools effectively.
- Diagnose and resolve common technical issues related to audio, video, connectivity, and peripheral devices.
- Document all support interactions, resolutions, and common problems in a ticketing system.
- Escalate complex issues to senior support staff when necessary, providing clear and detailed information.
- Educate users on best practices for video conferencing to prevent future issues.
- Stay updated on new features and updates for various video conferencing platforms.
Required Skills
- Strong communication skills, both written and verbal.
- Basic computer literacy and comfort navigating software applications.
- Excellent problem-solving abilities and a logical approach to troubleshooting.
- Ability to learn new technologies quickly and adapt to changing environments.
- A dedicated, quiet home workspace with a reliable high-speed internet connection.
- Self-motivated with a strong work ethic and ability to work independently in a remote setting.
Preferred Qualifications
- Prior customer service experience (any industry).
- Familiarity with common operating systems (Windows, macOS).
- An interest in IT or technology-related hobbies.
- Experience using video conferencing platforms as a participant or host.
Perks & Benefits
- Comprehensive paid training program.
- Full-time, 100% remote work opportunity.
- Competitive hourly wage.
- Medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and professional development within TEKsystems.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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