About the Company
Nike is a global leader in athletic footwear, apparel, equipment, and accessories. With a mission to bring inspiration and innovation to every athlete* in the world, we are committed to building a diverse and inclusive team that reflects the consumers we serve. We believe in the power of sport to unite and inspire, and we are dedicated to creating a better future for athletes worldwide.
Job Description
Join the Nike team as a Virtual Customer Success Assistant! This is an exceptional entry-level opportunity for individuals passionate about customer service and eager to start their career without prior experience. We are seeking enthusiastic and dedicated individuals to provide outstanding support to our global customer base. In this 100% remote role, you will be the first point of contact for customer inquiries, helping them with product information, order status, returns, and general assistance. We provide comprehensive training to equip you with all the knowledge and tools you need to succeed.
Key Responsibilities
- Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Provide accurate information regarding Nike products, services, and policies.
- Assist customers with order placement, tracking, modifications, and returns.
- Resolve customer issues and complaints with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of product knowledge and stay updated on new releases and promotions.
- Uphold Nike's brand values and provide a positive customer experience.
Required Skills
- Excellent written and verbal communication skills.
- Strong active listening skills and a helpful demeanor.
- Ability to learn quickly and adapt to new systems and processes.
- Basic computer proficiency and comfort with online tools.
- Reliable high-speed internet connection and a quiet workspace.
- Self-motivated and able to work independently in a remote environment.
- Problem-solving aptitude and a patient attitude.
Preferred Qualifications
- A passion for sports, fitness, or the Nike brand.
- Previous experience with online customer service tools (e.g., Zendesk, Salesforce Service Cloud).
- Bilingual proficiency (e.g., Spanish, French) is a plus.
Perks & Benefits
- Comprehensive paid training program.
- Full medical, dental, and vision benefits.
- Generous employee discount on Nike products.
- Flexible work-from-home schedule.
- Paid time off and holidays.
- Opportunities for career growth and advancement within Nike.
- Access to employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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