About the Company
Lanarkshire Emergency Communications is at the heart of public safety, serving the communities of South Lanarkshire. We are a vital link between the public and emergency services, committed to providing rapid, professional, and compassionate assistance during critical moments. Our state-of-the-art communications centre operates 24/7, staffed by dedicated professionals who are the calm voice in a crisis.
Job Description
Are you looking for a career where you can make a real difference every single day? Lanarkshire Emergency Communications is seeking highly motivated individuals to join our team as Public Safety Telecommunicators. This is a fast-paced and incredibly rewarding role where you will be the first point of contact for emergency and non-emergency calls, dispatching vital resources and providing critical support. No prior experience in telecommunications is required as we provide comprehensive, full training to equip you with all the skills needed to excel in this challenging yet fulfilling profession. You will learn to handle high-pressure situations, think quickly, and communicate effectively to ensure public safety.
Key Responsibilities
- Receive and accurately process emergency (999) and non-emergency (101) calls from the public.
- Gather critical information from callers to assess the nature and location of incidents.
- Dispatch appropriate emergency services (Police, Fire, Ambulance) according to established protocols.
- Provide essential pre-arrival instructions to callers during medical emergencies or dangerous situations.
- Maintain accurate logs and records of all calls, dispatches, and related activities.
- Monitor multiple radio frequencies and communication systems simultaneously.
- Collaborate effectively with field units and other emergency service agencies.
- Remain calm, professional, and empathetic while handling highly stressful and emotional situations.
Required Skills
- Exceptional verbal communication and active listening skills.
- Ability to remain calm and composed under pressure.
- Strong problem-solving and decision-making abilities.
- Proficiency in basic computer applications and data entry.
- Ability to multi-task and prioritize effectively in a dynamic environment.
- High level of attention to detail and accuracy.
- Excellent geographical awareness or ability to quickly learn local geography.
- A strong commitment to public service and community safety.
Preferred Qualifications
- Previous experience in a customer service, call centre, or administrative role.
- Familiarity with public safety communication systems (training will be provided).
- Knowledge of the local Hamilton and wider South Lanarkshire area.
- Ability to speak additional languages.
Perks & Benefits
- Comprehensive paid training program designed to prepare you for success.
- Competitive salary with opportunities for progression.
- Generous annual leave allowance.
- Robust pension scheme.
- Employee assistance program for health and wellbeing support.
- Opportunities for continuous professional development.
- A challenging and rewarding career making a direct impact on public safety.
- Modern, supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.