911 / 999 Emergency Dispatch Trainee – High Demand, Full Training

About the Company

Johns Creek Public Safety Communications is dedicated to serving the community of Johns Creek, Georgia, by providing critical dispatch services for police, fire, and emergency medical personnel. We are the vital first link in the emergency response chain, committed to professionalism, rapid response, and public safety. We pride ourselves on our state-of-the-art facilities, supportive team environment, and comprehensive training programs that equip our staff to handle high-pressure situations with calm and efficiency. Join us in making a real difference in people’s lives every day.

Job Description

Are you looking for a career where you can truly make an impact, even without prior experience? Johns Creek Public Safety Communications is actively seeking dedicated and compassionate individuals to join our team as a 911 / 999 Emergency Dispatch Trainee. This is a high-demand role at the forefront of public safety, offering a unique opportunity to begin a rewarding career with full, paid training provided from day one. You will learn how to be the calm voice in a crisis, connecting citizens in need with essential emergency services. If you possess a strong desire to help others, excellent communication skills, and the ability to remain composed under pressure, we encourage you to apply. No previous dispatching experience is required; we will provide all the tools and knowledge you need to succeed.

Key Responsibilities

• Learn to answer emergency 911/999 calls promptly and professionally.
• Master the skills to accurately gather critical information from callers during stressful situations.
• Develop proficiency in dispatching appropriate emergency units (police, fire, EMS) based on the nature of the emergency.
• Become adept at operating computer-aided dispatch (CAD) systems and multi-line telephone systems.
• Undergo comprehensive training on emergency protocols, geographical areas, and resource allocation.
• Maintain detailed and accurate records of all calls and dispatched activities.
• Communicate effectively with field personnel to ensure coordinated and efficient responses.
• Participate actively in all required training modules and certifications.
• Adhere to all departmental policies, procedures, and ethical standards.

Required Skills

• High school diploma or GED.
• Exceptional verbal communication and active listening skills.
• Ability to remain calm, composed, and empathetic in high-stress situations.
• Strong problem-solving and decision-making abilities under pressure.
• Basic computer literacy and typing skills.
• Ability to multitask effectively while maintaining accuracy.
• Reliable attendance and punctuality are essential.
• Successfully pass a background check and drug screening.
• Commitment to serving the public and working in a team environment.

Preferred Qualifications

• Previous customer service experience.
• Experience working in a fast-paced environment.
• Knowledge of Johns Creek or Fulton County geography.
• Bilingual proficiency (especially Spanish).
• Ability to obtain CPR certification.

Perks & Benefits

• Comprehensive paid training program.
• Competitive starting salary with annual increments.
• Excellent health, dental, and vision insurance.
• Generous paid time off (PTO) and holidays.
• Georgia State Retirement System (pension plan).
• Life insurance and disability coverage.
• Opportunities for career advancement and specialized certifications.
• Access to employee assistance programs.
• A stable and essential career path.

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