About the Company
Newcastle City Council is a local government body responsible for providing a wide range of public services to the citizens of Newcastle upon Tyne. Committed to fostering a vibrant, inclusive, and sustainable city, we strive for excellence in everything we do, from community services to economic development. Join our dedicated team and contribute to making a real difference in people’s lives.
Job Description
As a Workers Compensation Claims Assistant within our Public Sector team, you will play a crucial role in supporting the efficient administration of workers’ compensation claims. This position involves assisting with the processing, documentation, and communication related to claims, ensuring compliance with all relevant regulations and internal policies. You will be an integral part of a team dedicated to providing timely and empathetic support to employees while protecting the council’s interests.
Key Responsibilities
- Assist claims officers in the end-to-end management of workers' compensation claims.
- Maintain accurate and up-to-date claim files, both electronic and physical, ensuring data integrity.
- Communicate with claimants, medical providers, and internal departments to gather necessary information and provide updates.
- Prepare and process relevant paperwork, correspondence, and reports under supervision.
- Monitor claim statuses and follow up on outstanding information or actions.
- Ensure strict adherence to confidentiality protocols and data protection regulations.
- Support the team with administrative tasks, scheduling, and record-keeping.
Required Skills
- Proven administrative or office support experience (minimum 12 months).
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion.
- Demonstrated ability to work effectively as part of a team.
Preferred Qualifications
- Experience working within a public sector environment.
- Previous exposure to claims processing or HR administration.
- Knowledge of workers' compensation legislation or related regulations in the UK.
- Relevant vocational qualification in business administration or a related field.
Perks & Benefits
- Generous annual leave allowance.
- Local Government Pension Scheme.
- Opportunities for professional development and training.
- Employee assistance program.
- Cycle to work scheme.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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