About the Company
The Canadian Mental Health Association (CMHA) is a national leader and advocate for mental health. Across Canada, CMHA divisions and branches provide vital services and support to help people access the resources they need to maintain and improve mental health and well-being, develop resilience, and support recovery from mental illness. Our Nova Scotia Division is dedicated to fostering mental well-being and recovery in communities throughout the province, providing accessible and compassionate support.
Job Description
Are you passionate about mental health advocacy and looking to gain invaluable experience in a supportive, remote environment? The CMHA Nova Scotia Division is seeking a compassionate and dedicated Mental Health Crisis Hotline Intern to join our team. This is an entry-level, training-focused position perfect for individuals eager to make a tangible difference in the lives of others. You will receive comprehensive training to support individuals experiencing mental health crises, offering empathetic listening, de-escalation techniques, and connecting callers with vital resources. This role is 100% remote, allowing you to contribute from anywhere within Canada while making a meaningful impact in Nova Scotian communities.
Key Responsibilities
- Complete comprehensive training in crisis intervention, active listening, and mental health first aid.
- Provide empathetic and non-judgmental support to individuals contacting the crisis hotline.
- Effectively de-escalate crisis situations with guidance and support from experienced supervisors.
- Accurately document call details and maintain confidentiality in all interactions.
- Collaborate with a team of mental health professionals and volunteers.
- Familiarize yourself with local, provincial, and national mental health resources to provide appropriate referrals.
- Participate in regular supervision and debriefing sessions to ensure well-being and continuous learning.
Required Skills
- Exceptional active listening and communication skills.
- Profound sense of empathy, patience, and compassion.
- Ability to remain calm and composed in high-stress situations.
- Strong ethical conduct and a commitment to confidentiality.
- Willingness to learn and adapt to new information and protocols.
- Basic computer literacy and comfort with remote communication tools.
- Reliable internet connection and a private, quiet workspace.
Preferred Qualifications
- Currently enrolled in a post-secondary program related to psychology, social work, counselling, or a related field.
- Previous volunteer experience in a support, helpline, or community service role.
- Familiarity with mental health challenges and terminology.
Perks & Benefits
- Comprehensive, fully-paid training in mental health crisis intervention.
- Direct mentorship from experienced mental health professionals.
- Opportunity to make a significant, positive impact on individuals' lives.
- Flexible, 100% remote work environment.
- Valuable experience for a career in mental health, social work, or counseling.
- Access to ongoing professional development resources.
- Supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.