Dermatology Clinic Assistant – Fast Paced Specialist Care

About the Company

Skin Health Clinic Guildford is a leading private dermatology clinic dedicated to providing exceptional patient care and advanced skin treatments. Located in the heart of Guildford, we pride ourselves on our state-of-the-art facilities, innovative treatments, and a highly skilled team of dermatologists and support staff. We foster a supportive, fast-paced, and professional environment where every team member contributes to our mission of promoting skin health and well-being. Join us and become part of a clinic that truly makes a difference in people’s lives.

Job Description

We are seeking a highly motivated and organised Dermatology Clinic Assistant to join our busy team in Guildford. This role is crucial to the smooth operation of our clinic, providing comprehensive administrative and clinical support to our dermatologists and nurses. You will thrive in a fast-paced environment, possess excellent communication skills, and be passionate about delivering outstanding patient experiences. This is an on-site role that requires a proactive approach and a keen eye for detail.

Key Responsibilities

• Greet patients warmly, manage check-ins and check-outs, and ensure a seamless patient flow.
• Schedule appointments, manage diaries, and handle patient inquiries both in person and over the phone/email.
• Prepare consultation rooms, ensure all necessary equipment and supplies are readily available.
• Assist dermatologists during consultations and minor procedures, ensuring patient comfort and maintaining sterile environments.
• Process patient records accurately, manage digital filing systems, and maintain patient confidentiality.
• Handle payment processing, insurance claims, and manage clinic inventory.
• Provide post-treatment care instructions and answer patient questions under the guidance of clinical staff.
• Maintain cleanliness and organisation of clinic areas, adhering to strict health and safety protocols.

Required Skills

• Proven experience (minimum 1 year) in a customer service or administrative role, preferably within a healthcare setting.
• Exceptional organisational skills and ability to multitask effectively in a fast-paced environment.
• Strong interpersonal and communication skills, with a compassionate and professional demeanour.
• Proficiency in administrative tasks and computer literacy, including booking systems and Microsoft Office Suite.
• Ability to work independently and as part of a close-knit team.
• A keen eye for detail and commitment to accuracy in all tasks.

Preferred Qualifications

• Previous experience in a dermatology, GP, or specialist clinic setting.
• Knowledge of medical terminology and clinic operating procedures.
• Experience with electronic health records (EHR) systems.
• First Aid certification.

Perks & Benefits

• Competitive salary and annual review.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Opportunities for professional development and continuous training.
• Supportive and collaborative team environment.
• Employee discount on selected clinic services.
• Regular team social events.

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