About the Company
Days Inn by Wyndham Bathurst is a welcoming and comfortable hotel committed to providing exceptional guest experiences. As part of the globally recognized Wyndham Hotels & Resorts family, we pride ourselves on offering reliable service, clean accommodations, and a friendly atmosphere for travelers visiting the beautiful Chaleur region. Join our dedicated team and contribute to making every stay memorable.
Job Description
We are seeking a friendly and reliable Front Desk Clerk to join our team at Days Inn by Wyndham Bathurst. This is an excellent opportunity for individuals passionate about hospitality and guest service. As a Front Desk Clerk, you will be the first point of contact for our guests, responsible for creating a positive and welcoming experience from check-in to check-out. We value a stable work environment and offer comprehensive training to ensure your success, even if you are new to the hospitality industry. Your role is crucial in maintaining our reputation for excellent customer service and ensuring the smooth operation of our front desk.
Key Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out process efficiently.
- Handle guest reservations, including modifications, cancellations, and special requests.
- Answer incoming calls, provide information about the hotel and local attractions, and direct calls appropriately.
- Process payments, manage cash, and maintain accurate billing records.
- Address guest inquiries, concerns, and complaints promptly and professionally, striving for guest satisfaction.
- Maintain a clean and organized front desk and lobby area.
- Assist with administrative tasks such as preparing daily reports and managing mail/deliveries.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Basic computer proficiency and ability to learn new software (e.g., property management systems).
- Ability to multi-task, prioritize, and work effectively in a fast-paced environment.
- Problem-solving skills and a proactive attitude.
- Reliability, punctuality, and a professional demeanor.
- Ability to work stable hours, which may include evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service role (any industry).
- Familiarity with hotel operations or Property Management Systems (PMS).
- Bilingualism (English and French) is a significant asset due to our location.
Perks & Benefits
- Competitive hourly wage.
- Stable and predictable work hours.
- Comprehensive paid training program.
- Employee discounts at Wyndham properties worldwide.
- Opportunity for career growth within the hospitality industry.
- Friendly and supportive work environment.
- Paid time off and holiday pay (as per company policy).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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