About the Company
Connect Hearing is a leading provider of hearing healthcare services across Canada. With a commitment to improving lives through better hearing, we offer comprehensive audiological assessments, personalized hearing solutions, and exceptional client care. We pride ourselves on our professional and supportive work environment, fostering growth and continuous learning for our team members.
Job Description
We are seeking a dedicated and compassionate Hearing Aid / Audiology Assistant to join our busy clinic in Richmond, BC. This role offers a unique blend of retail support and clinical assistance, ideal for someone passionate about helping people improve their quality of life through better hearing. You will be instrumental in the smooth operation of our clinic, providing vital support to our Audiologists and Hearing Instrument Practitioners, and ensuring an excellent experience for every client. This is an on-site position requiring a presence at our Richmond clinic location.
Key Responsibilities
- Greet and check-in clients, managing appointment schedules and client flow.
- Assist Audiologists and Hearing Instrument Practitioners with client consultations and procedures.
- Perform basic hearing aid maintenance, cleaning, and minor repairs.
- Educate clients on proper hearing aid care and usage.
- Manage inventory of hearing aids and accessories, placing orders as needed.
- Handle administrative tasks including filing, data entry, and processing payments.
- Maintain a clean, organized, and welcoming clinic environment.
- Conduct pre-screening hearing tests and gather client history.
- Provide exceptional customer service and address client inquiries.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency with basic computer applications (MS Office).
- Ability to work effectively in a fast-paced retail and clinical environment.
- Compassionate and patient-focused approach.
- High school diploma or equivalent.
- Basic understanding of customer service principles.
Preferred Qualifications
- Previous experience in a healthcare or retail setting, especially optometry, dental, or audiology.
- Familiarity with medical office software or CRM systems.
- Post-secondary education in a related field (e.g., Medical Office Assistant, Healthcare Administration).
- Knowledge of hearing aid technology or audiology terminology.
- First Aid and CPR certification.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and training.
- Supportive team environment.
- Employee assistance program.
- Discounted hearing care services.
- Competitive salary.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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