About the Company
State Farm is one of the largest and most trusted insurance providers in the United States, committed to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. With a strong presence in communities across the nation, including Salem, OR, we pride ourselves on our customer-centric approach, financial strength, and dedicated team. Join a company that values growth, development, and making a real difference in people’s lives.
Job Description
Are you looking to launch a rewarding career in the insurance industry but don’t have prior experience? State Farm in Salem, OR, is excited to offer an entry-level opportunity for an Insurance Claims Adjuster (Trainee) for a desk-based role. This full-time position comes with comprehensive training designed to equip you with all the knowledge and skills needed to become a successful claims professional. You will be responsible for investigating, evaluating, and settling insurance claims primarily through phone and computer correspondence, ensuring fair and timely resolutions for our policyholders. No prior experience is necessary; we provide all the tools and support for your success.
Key Responsibilities
- Complete a structured training program to understand insurance policies, claims processes, and relevant regulations.
- Communicate with policyholders and third parties via phone and email to gather claim information.
- Investigate claims by reviewing reports, statements, and other relevant documentation.
- Evaluate claim details to determine coverage, liability, and damages.
- Negotiate and settle claims fairly and efficiently within established guidelines.
- Maintain accurate and thorough claim records in the company's systems.
- Provide empathetic and professional customer service throughout the claims process.
- Collaborate with supervisors and senior adjusters on complex cases.
Required Skills
- High school diploma or GED.
- Strong verbal and written communication skills.
- Excellent active listening and problem-solving abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn complex information quickly and adapt to new procedures.
- Strong organizational skills and attention to detail.
- Demonstrated empathy and customer service orientation.
- Ability to work effectively in a team environment.
- Commitment to ethical conduct and compliance.
Preferred Qualifications
- Associate's or Bachelor's degree in any field.
- Previous experience in a customer service or administrative role.
- Familiarity with insurance concepts (not required, but a plus).
- Bilingual abilities (Spanish, particularly).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Paid training and ongoing professional development opportunities.
- Career advancement paths within a large, stable organization.
- Employee assistance program.
- Positive and supportive on-site work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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