About the Company
Transport for NSW is the state government agency responsible for delivering safe, integrated, and efficient transport systems for the people of New South Wales. We manage one of the largest transport networks in the world, including rail, bus, ferry, light rail, roads, and cycling infrastructure. Our mission is to connect communities and improve daily life through innovative and sustainable transport solutions. Join a team dedicated to public service and making a real difference in the community.
Job Description
As a Rail Service Assistant, you will play a crucial role in ensuring a smooth and pleasant journey for our rail passengers. This entry-level position focuses on providing exceptional customer service, assisting with passenger inquiries, ensuring compliance with safety procedures, and supporting the overall operational efficiency of our rail services in the Maitland region. Full training will be provided to equip you with all necessary skills and knowledge.
Key Responsibilities
- Provide friendly and helpful customer service to all passengers, including assistance with ticketing, directions, and general inquiries.
- Ensure passenger safety and comfort by monitoring platforms and trains, and adhering to all safety protocols.
- Assist passengers with special needs, including those with disabilities or requiring mobility support.
- Communicate important service announcements and updates clearly and concisely.
- Support station operations, including platform management and crowd control during peak times or disruptions.
- Report any safety hazards, incidents, or suspicious activities to appropriate personnel immediately.
- Maintain a professional appearance and attitude as a representative of Transport for NSW.
- Undertake all necessary training and development as required for the role.
Required Skills
- Excellent communication and interpersonal skills
- A strong commitment to customer service and passenger satisfaction
- Ability to work effectively in a team environment
- Reliability and punctuality
- Ability to remain calm and effective under pressure
- Basic literacy and numeracy skills
- Willingness to work various shifts, including weekends and public holidays
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, or public service)
- Familiarity with public transport systems
- First Aid certificate
Perks & Benefits
- Comprehensive paid training program
- Competitive salary and superannuation
- Generous leave entitlements
- Free or discounted travel on NSW public transport services
- Career development and advancement opportunities within a large government organisation
- Access to employee assistance programs and wellness initiatives
- A supportive and inclusive work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.