About the Company
Hills Style Collective is a premier fashion and lifestyle boutique nestled in the heart of Mount Barker. We pride ourselves on offering a curated selection of unique, high-quality items and delivering an unparalleled customer experience. Our vibrant and welcoming atmosphere makes us a beloved destination for locals and visitors alike, and we are known for our personalized service and community engagement.
Job Description
We are seeking an enthusiastic and organized Receptionist & Customer Liaison to join our dynamic team immediately. This pivotal role is the first point of contact for our valued customers, setting the tone for their boutique experience. You will be responsible for managing reception duties, assisting with customer inquiries, and ensuring the smooth day-to-day operation of our front-of-house. If you have a passion for customer service, an eye for detail, and thrive in a fast-paced retail environment, we encourage you to apply.
Key Responsibilities
- Warmly greet and welcome all customers and visitors to the boutique
- Answer and direct phone calls, emails, and social media inquiries professionally
- Manage appointment scheduling and calendar for styling consultations
- Process sales transactions, returns, and exchanges with accuracy and efficiency
- Maintain a tidy and inviting reception area and assist with general boutique upkeep
- Provide information about products, services, and current promotions
- Assist with inventory management tasks, including receiving and tagging new merchandise
- Support the sales team with various administrative tasks as needed
- Handle customer feedback and resolve issues gracefully, escalating when necessary
Required Skills
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- A friendly, approachable, and professional demeanor
- Ability to work effectively both independently and as part of a team
- Attention to detail and a commitment to accuracy
- Customer service-oriented mindset
Preferred Qualifications
- Previous experience in a retail, hospitality, or customer service role
- Familiarity with POS (Point of Sale) systems
- Knowledge or interest in fashion, styling, or retail trends
- Experience managing social media platforms for business
Perks & Benefits
- Competitive salary package
- Generous employee discount on boutique merchandise
- Opportunity for professional growth and development within a growing business
- Supportive and collaborative team environment
- Beautiful and inspiring work setting in the Adelaide Hills
- Complimentary coffee and tea
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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