Junior Cloud Support Associate – Paid Certifications, 100% Remote

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

Job Description

Are you passionate about technology and eager to kick-start your career in the rapidly growing field of cloud computing? Capgemini is seeking enthusiastic and motivated individuals to join our team as Junior Cloud Support Associates. This is a fantastic opportunity for individuals with little to no prior experience in cloud, as we provide comprehensive training and cover the costs of your industry-recognized cloud certifications. This position is 100% remote, offering flexibility and the chance to work from anywhere within the UK. You will be instrumental in supporting our clients’ cloud infrastructure, learning from experienced professionals, and contributing to cutting-edge projects. We are looking for individuals who are quick learners, excellent problem-solvers, and have a genuine desire to grow their technical skills.

Key Responsibilities

• Participate in a structured training program to gain expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and achieve industry certifications.
• Provide initial troubleshooting and support for cloud-related incidents and requests under the guidance of senior engineers.
• Monitor cloud infrastructure and services to identify potential issues and ensure optimal performance.
• Document support procedures, solutions, and incident resolutions for knowledge base articles.
• Collaborate with senior team members to escalate complex issues and learn advanced problem-solving techniques.
• Assist in the deployment and configuration of basic cloud resources.
• Communicate effectively with clients to understand their needs and provide timely updates.

Required Skills

• Strong passion for technology and a genuine interest in cloud computing.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to learn new technologies quickly and adapt to changing environments.
• A foundational understanding of IT concepts (e.g., operating systems, networking basics).
• Self-motivated with a proactive approach to learning and professional development.
• Ability to work effectively in a remote team environment.

Preferred Qualifications

• Any prior coursework or personal projects related to IT or computing.
• Experience in a customer service role.
• Familiarity with basic command-line interfaces (CLI).
• An aptitude for logical reasoning and technical challenges.

Perks & Benefits

• Fully funded and supported cloud certifications (e.g., AWS, Azure, GCP).
• Comprehensive remote onboarding and training program.
• Competitive annual salary.
• Generous pension scheme.
• Private medical insurance.
• 25 days annual leave plus bank holidays.
• Flexible 100% remote working model.
• Access to a vast network of global experts and career development opportunities.
• Employee assistance program and well-being initiatives.

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