About the Company
Telus International is a leading customer experience and digital solutions provider that designs, builds and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands. We are committed to fostering a diverse and inclusive environment where innovation thrives and our team members are empowered to make a meaningful impact every day.
Job Description
Join our dynamic team as a Remote Content Moderator, playing a crucial role in maintaining a safe and positive online environment. In this fully remote position, you will be responsible for reviewing user-generated content across various social media platforms to ensure compliance with community guidelines and policies. This is an entry-level role, perfect for individuals eager to start a career in online safety, with comprehensive training provided.
Key Responsibilities
- Review and analyze user-generated content (text, images, video) submitted to social media platforms.
- Determine whether content violates established community guidelines and terms of service.
- Take appropriate action on violating content, including removal, escalation, or applying warnings.
- Maintain a high level of accuracy and efficiency in content moderation decisions.
- Stay updated on evolving content policies and guidelines.
- Collaborate with team members and supervisors to ensure consistency and improve processes.
- Handle sensitive and graphic content with discretion and resilience.
- Provide feedback on emerging content trends and policy effectiveness.
Required Skills
- Strong ethical compass and ability to make objective decisions.
- Excellent comprehension and analytical skills.
- Proficiency in English with strong written communication.
- Comfortable working with sensitive and potentially graphic content.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer literacy and comfort with online tools and platforms.
- No prior experience in content moderation is required; full training will be provided.
Preferred Qualifications
- Familiarity with various social media platforms and online communities.
- Experience in customer service, data entry, or a related field requiring attention to detail.
- Proficiency in an additional language (e.g., French, German, Spanish) is a plus.
- High school diploma or equivalent.
Perks & Benefits
- Fully remote work with flexible scheduling options (various shifts available).
- Comprehensive paid training program.
- Opportunities for career growth and professional development within a global company.
- Access to employee assistance programs and mental health resources.
- Competitive hourly wage.
- Paid time off and holiday pay.
- A supportive team environment focused on well-being and success.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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