About the Company
Telus Health is a leader in digital health and wellness solutions, transforming the way people access care and manage their well-being. With a rich history stemming from Morneau Shepell, we are dedicated to improving the health and productivity of individuals through innovative technology and expert services. We partner with governments, employers, and organizations to deliver comprehensive benefits administration and support services across Canada and beyond.
Job Description
Are you looking to start a rewarding career where you can make a real difference, even with no prior experience? Telus Health is seeking dedicated individuals to join our team as Remote Unemployment Benefits Adjudicators. This is an excellent entry-level opportunity to contribute to critical public services from the comfort of your home. We provide comprehensive, paid training to equip you with all the knowledge and skills necessary to succeed in this vital role. As an Adjudicator, you will play a crucial part in evaluating unemployment benefit claims, ensuring fairness and compliance with established regulations.
Key Responsibilities
- Conduct thorough investigations and fact-finding to assess unemployment benefit claims.
- Interview claimants, employers, and other parties to gather pertinent information.
- Analyze complex information and apply relevant legislation and policies to make informed decisions.
- Communicate adjudication decisions clearly and concisely, both verbally and in writing.
- Maintain accurate and confidential records of all case interactions and findings.
- Collaborate with team members and supervisors to ensure consistent application of policies and procedures.
- Participate in ongoing training and professional development to stay current with legislative changes.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage a caseload effectively.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Demonstrated empathy and a commitment to fair and impartial decision-making.
- No prior experience as an adjudicator required; full training provided.
Preferred Qualifications
- Post-secondary education (diploma or degree) in a related field (e.g., Social Sciences, Business Administration, Legal Studies).
- Previous experience in a customer service or administrative role.
- Familiarity with government benefits programs or legal frameworks.
- Bilingualism (English/French) is an asset.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive benefits package including health, dental, and vision coverage.
- Paid time off and holidays.
- Employer-matched retirement savings plan.
- Opportunities for career growth and professional development.
- Full, paid training program.
- 100% remote work model, providing flexibility and work-life balance.
- Access to Telus Health's robust employee assistance programs and wellness resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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