About the Company
Hilton Windsor is a prestigious hotel offering exceptional service and memorable experiences in the heart of historic Windsor. We pride ourselves on our commitment to guest satisfaction and fostering a supportive and inclusive work environment for our team members. Join us and be part of a world-renowned hospitality brand dedicated to excellence.
Job Description
As a Room Service Attendant, you will be a vital part of our culinary and guest service team, responsible for delivering an outstanding dining experience directly to our guests’ rooms. This role requires attention to detail, excellent customer service skills, and a commitment to maintaining high standards of hygiene and presentation. You will handle guest orders, deliver meals and beverages promptly, set up dining experiences in guest rooms, and ensure guest satisfaction at every touchpoint.
Key Responsibilities
- Receive and accurately process room service orders via phone or computer system.
- Deliver food and beverage orders to guest rooms in a timely and professional manner.
- Set up trays and trolleys with appropriate food, beverages, condiments, and cutlery.
- Ensure all delivered items meet quality standards and presentation guidelines.
- Present bills accurately and process payments.
- Clear used dishes and equipment from guest rooms and hallways as needed.
- Maintain cleanliness and organization of the room service pantry and equipment.
- Handle guest inquiries and resolve any issues promptly and courteously.
- Adhere to all food safety and hygiene regulations.
- Collaborate with kitchen and front desk teams to ensure seamless service.
Required Skills
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Excellent attention to detail and organizational skills.
- A positive attitude and a passion for guest service.
- Ability to lift and carry trays and operate trolleys.
- Flexibility to work shifts, including weekends and holidays.
Preferred Qualifications
- Previous experience in a customer service or hospitality role (hotel experience is a plus).
- Knowledge of food and beverage service standards.
- Familiarity with POS systems.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Comprehensive training and development programs.
- Opportunities for career progression within Hilton.
- Employee discounts on hotel stays and F&B.
- Free meals on duty.
- Uniform provided and laundered.
- Healthcare benefits package.
- Generous holiday allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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