About the Company
The South Australia Police (SAPOL) serves and protects the community of South Australia. As a vital part of the state’s emergency services network, SAPOL is committed to ensuring public safety, maintaining law and order, and responding swiftly to emergencies. Our Triple Zero (000) Communications Centre is the critical first point of contact for individuals in distress, providing a lifeline and coordinating essential services across the region.
Job Description
Are you ready to embark on a career where every call you answer can make a life-changing difference? South Australia Police is seeking compassionate, resilient, and quick-thinking individuals to join our dedicated team as Triple Zero (000) Emergency Dispatchers in Mount Gambier. This is an unparalleled opportunity to become an integral part of South Australia’s emergency response system, even if you have no prior experience. We offer comprehensive, fully paid training to equip you with all the skills and knowledge required to excel in this crucial role. You will be responsible for receiving emergency calls, assessing situations rapidly, and dispatching appropriate police, fire, or ambulance services. This role demands exceptional communication skills, the ability to remain calm under pressure, and a deep commitment to serving the community. Join us and contribute directly to the safety and well-being of South Australians, benefiting from high shift allowances that recognise the vital nature of your work.
Key Responsibilities
- Receive and accurately assess incoming Triple Zero (000) emergency calls.
- Prioritise and manage multiple calls and incidents simultaneously.
- Gather critical information from callers quickly and efficiently, often under stressful circumstances.
- Provide clear pre-arrival instructions to callers where appropriate.
- Dispatch appropriate emergency services (Police, Fire, Ambulance) based on assessed need and established protocols.
- Liaise effectively with field units and other emergency service agencies.
- Maintain accurate records of all calls and dispatched units using advanced computer-aided dispatch (CAD) systems.
- Adhere to all operational procedures, policies, and ethical guidelines.
- Remain calm, empathetic, and professional in high-stress situations.
Required Skills
- Excellent verbal communication skills with clear articulation.
- Exceptional active listening abilities.
- Ability to remain calm and focused in high-pressure, emotional, and critical situations.
- Strong problem-solving and decision-making skills under time constraints.
- Basic computer literacy and ability to learn new software quickly.
- High level of integrity, empathy, and professionalism.
- Australian citizenship or permanent residency.
Preferred Qualifications
- Previous experience in a customer service, call centre, or administrative role.
- Experience working in a fast-paced or challenging environment.
- Familiarity with the Mount Gambier region or South Australian geography.
Perks & Benefits
- Comprehensive, fully paid training program (no experience required).
- Competitive salary with significant shift allowances for evening, weekend, and public holiday work.
- Opportunities for career progression within South Australia Police.
- Generous superannuation contributions.
- Access to employee assistance programs and wellness initiatives.
- Contribution to a vital public service and making a tangible difference every day.
- Job security within a respected government organisation.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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