Victim Advocate (Entry Level) – Rewarding Public Sector Role

About the Company

Victim Support Cymru is the leading independent charity for people affected by crime and traumatic events in Wales. We provide specialist help to survivors and witnesses of crime, working closely with police and other agencies to ensure victims receive the support they need to cope and recover. Our dedicated teams offer practical help, emotional support, and personal advocacy, making a real difference in people’s lives across the region.

Job Description

Are you passionate about making a positive impact in your community and eager to support individuals through challenging times? Victim Support Cymru is seeking a compassionate and dedicated individual to join our team as an Entry-Level Victim Advocate in Swansea. This is a unique opportunity to begin a rewarding career in the public sector, providing essential support to victims of crime. No prior experience in advocacy is required, as comprehensive training will be provided to equip you with all the necessary skills and knowledge to excel in this vital role. You will be instrumental in guiding victims through the emotional and practical aftermath of crime, offering a lifeline of support and advocacy.

Key Responsibilities

• Provide empathetic emotional support and practical assistance to victims of crime.
• Act as a primary point of contact for victims, offering information and guidance throughout their journey.
• Advocate effectively for victims' rights and needs with relevant agencies, including the police and criminal justice system.
• Refer victims to appropriate specialist services and community resources as required.
• Maintain accurate, confidential, and timely records of all interactions and support provided.
• Actively participate in ongoing training, supervision, and professional development opportunities.
• Contribute to a supportive team environment, sharing best practices and insights.

Required Skills

• Exceptional communication and active listening skills, with the ability to build rapport quickly.
• Strong sense of empathy, compassion, and a non-judgmental approach.
• Ability to handle sensitive and confidential information with the utmost discretion and professionalism.
• Good organizational skills and attention to detail for record-keeping.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• A genuine commitment to equality, diversity, and inclusion.
• Resilience and the ability to work effectively in emotionally challenging situations.
• A desire to learn and develop new skills in victim support and advocacy.

Preferred Qualifications

• Some experience in a customer service, care, or support-oriented role (volunteer or paid).
• Basic understanding or interest in the UK criminal justice system.
• Ability to speak Welsh is desirable, but not essential.
• Knowledge of local community resources in Swansea and surrounding areas.

Perks & Benefits

• A comprehensive and structured training programme tailored for entry-level advocates.
• Generous annual leave entitlement.
• Contributory pension scheme.
• Employee assistance programme for health and wellbeing support.
• Opportunities for continuous professional development and career progression.
• A supportive, collaborative, and mission-driven work environment.
• The profound satisfaction of making a tangible difference in people's lives.

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