About the Company
BT Group is one of the world’s leading communications services companies. We serve customers in 180 countries, providing communications and IT services globally. Our diverse teams drive innovation, connecting people and businesses, and shaping the future of digital connectivity. We are committed to fostering an inclusive and supportive environment where everyone can thrive.
Job Description
Join BT Group as a Virtual Lead Qualifier and become a vital part of our sales pipeline! This is an exciting opportunity for highly motivated individuals to kickstart a career in telecommunications and sales. Your primary role will be to engage potential customers, ask targeted questions to understand their needs, and qualify their interest before seamlessly transferring them to our expert sales team. No prior experience in lead generation or sales is required, as full, comprehensive training will be provided to ensure your success. This is a 100% remote position, allowing you to work from the comfort of your home, anywhere in the UK, while still being part of a dynamic and supportive team.
Key Responsibilities
- Initiate outbound calls to prospective clients using provided lists.
- Engage potential customers in a friendly and professional manner.
- Conduct qualifying questions to assess customer needs and interest in BT Group products/services.
- Accurately document all interactions and customer information in our CRM system.
- Successfully transfer qualified leads to the appropriate sales specialists.
- Adhere to communication scripts and company guidelines.
- Maintain a high level of product and service knowledge.
- Meet daily and weekly targets for lead qualification and transfers.
- Provide excellent customer service during all interactions.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong active listening abilities.
- Basic computer proficiency and comfort with data entry.
- Ability to follow instructions and work independently.
- A quiet, distraction-free home office environment.
- Reliable high-speed internet connection and a suitable device (laptop/desktop with webcam and headset).
Preferred Qualifications
- Prior experience in a customer service or call center environment.
- Familiarity with CRM software.
- A positive attitude and a strong desire to learn and succeed.
- Ability to manage time effectively and prioritize tasks in a remote setting.
Perks & Benefits
- Competitive hourly wage with performance-based incentives.
- Comprehensive paid training program.
- Opportunity for career advancement within a global company.
- Flexible work-from-home schedule options.
- Employee discount on BT products and services.
- Health and wellness programs.
- Pension scheme contribution.
- Supportive team environment and regular virtual team-building activities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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