About the Company
Optum is a leading health services innovation company, part of UnitedHealth Group. We are dedicated to helping people live healthier lives and making the health system work better for everyone. With a diverse team of clinicians, data scientists, and technology experts, we’re driving change across the entire health care ecosystem, from direct patient care to global health initiatives. Join us in shaping the future of health.
Job Description
We are seeking a compassionate and detail-oriented Virtual Telehealth Navigator to join our growing remote team. In this pivotal role, you will be the primary point of contact for patients, guiding them through their virtual healthcare journey. You will assist individuals in understanding telehealth options, scheduling virtual appointments, troubleshooting technical issues, and ensuring a seamless connection with our network of healthcare providers. This position requires excellent communication skills, empathy, and a strong commitment to patient satisfaction. Full training on our telehealth platforms and patient navigation protocols will be provided.
Key Responsibilities
- Serve as the first point of contact for patients seeking virtual healthcare services, primarily via phone, chat, and email.
- Educate patients on the benefits and process of telehealth, ensuring they understand how to access care online.
- Assist patients with scheduling, rescheduling, and canceling virtual appointments with appropriate healthcare providers.
- Provide basic technical support to patients accessing telehealth platforms, including troubleshooting audio/video issues or connectivity problems.
- Verify patient information and insurance details to ensure accurate billing and service delivery.
- Document all patient interactions and maintain precise records in our electronic health record system.
- Collaborate with clinical teams to ensure patients receive timely and appropriate care.
- Maintain strict patient confidentiality in compliance with HIPAA regulations.
- Collect and relay patient feedback to help improve our telehealth services.
- Proactively follow up with patients to confirm appointments and address any lingering concerns.
Required Skills
- High School Diploma or GED
- Exceptional verbal and written communication skills
- Proficiency in basic computer skills and navigating various software applications
- Strong problem-solving abilities and a calm demeanor under pressure
- Empathy and a patient-first approach to customer service
- Ability to work independently in a remote environment with minimal supervision
- Access to a quiet, private workspace and reliable high-speed internet connection
Preferred Qualifications
- Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Customer Service)
- Previous experience in a customer service, call center, or administrative role
- Familiarity with medical terminology or healthcare processes
- Experience with electronic health record (EHR) systems
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans
- Paid time off and company holidays
- 401(k) retirement plan with company match
- Employee assistance program for personal and professional support
- Opportunities for career growth and professional development within a large healthcare organization
- Remote work setup support and resources
- Access to wellness programs and initiatives
- Discounts on various products and services
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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