About the Company
Services Australia is a government agency responsible for delivering a range of social security payments and services to Australians. We connect people with the services they need, providing support at significant times in their lives. Our commitment is to excellent customer service, integrity, and supporting the well-being of the community. Join a team dedicated to making a real difference in people’s lives every day.
Job Description
We are seeking empathetic and motivated individuals to join our team as Centrelink Service Officers in Rockhampton. This is an entry-level opportunity where full, comprehensive training will be provided to equip you with the knowledge and skills necessary to excel in this vital role. As a Centrelink Service Officer, you will be the front line of support for Australians, assisting them with enquiries related to social security payments, services, and online tools. You will handle a variety of customer interactions, both face-to-face and over the phone, ensuring a respectful and efficient service delivery. If you are passionate about helping others and are looking for a rewarding career with a stable government agency, we encourage you to apply. No prior experience is required; we are looking for individuals with a strong customer service focus and a willingness to learn.
Key Responsibilities
- Provide information and assistance to customers regarding Centrelink payments and services
- Process customer requests and update records accurately and efficiently
- Resolve customer enquiries and complaints with empathy and professionalism
- Refer customers to appropriate services or agencies as needed
- Utilise various computer systems and databases to manage customer information
- Adhere to privacy and confidentiality guidelines at all times
- Participate in ongoing training and professional development programs
Required Skills
- Excellent verbal and written communication skills
- Strong interpersonal skills with an ability to show empathy and patience
- Basic computer literacy and ability to learn new software quickly
- Ability to work effectively in a team environment
- Strong problem-solving abilities and attention to detail
- Commitment to providing high-quality customer service
Preferred Qualifications
- Completion of Year 12 or equivalent education
- Previous experience in a customer service or administrative role (even if informal)
- Understanding of government services or social welfare concepts
Perks & Benefits
- Comprehensive paid training program
- Competitive salary and superannuation contributions
- Generous leave entitlements
- Opportunities for career progression within a large government agency
- Supportive and inclusive work environment
- Access to employee assistance programs
- Stable and meaningful employment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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