About the Company
KeyBank is one of the largest regional banks in the United States, providing a wide range of financial services to individuals and businesses. We are committed to fostering an inclusive environment where our teammates feel valued and empowered to contribute their best. Join our team and help us build a better financial future for our clients.
Job Description
Join KeyBank as a Remote Banking Customer Service Representative and become the frontline support for our valued clients. This is an exciting opportunity for individuals looking to start a career in banking, as no prior experience is required. We are committed to setting you up for success by providing a secure work-from-home setup, including necessary equipment. You will assist customers with their banking needs, answer inquiries, resolve issues, and provide exceptional service, all from the comfort and safety of your home. Comprehensive training will be provided to ensure you are fully equipped to excel in this role.
Key Responsibilities
- Respond to customer inquiries via phone, chat, or email regarding banking products and services.
- Provide accurate information and solutions to customer questions and concerns.
- Assist customers with account management, transactions, and technical support for online banking.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain high levels of customer satisfaction and adherence to service standards.
- Document customer interactions and resolutions accurately in the system.
- Adhere to all banking regulations, company policies, and security protocols.
- Participate in ongoing training and development programs to enhance product knowledge and skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- A positive attitude and a passion for helping others.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service role (non-banking related accepted).
- Familiarity with financial products or services.
- Experience working in a remote capacity.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Secure work-from-home setup provided (computer, monitor, headset).
- Extensive paid training program.
- Opportunities for career growth and advancement within KeyBank.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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