About the Company
PureGym is the UK’s largest gym chain, offering affordable, high-quality fitness facilities across the nation. With a commitment to making fitness accessible to everyone, we pride ourselves on our state-of-the-art equipment, flexible memberships, and friendly, supportive environment. Join our team and help us empower people to live healthier, happier lives.
Job Description
We are seeking a friendly and organised Gym Receptionist to be the welcoming face of our Ipswich gym. You will be the first point of contact for members and prospective members, providing exceptional customer service and ensuring smooth daily operations at the front desk. This role is crucial in creating a positive and inviting atmosphere for all who walk through our doors.
Key Responsibilities
- Greet members and visitors warmly upon arrival, checking memberships and providing information.
- Answer phone calls, respond to emails, and manage general inquiries efficiently.
- Assist with new member sign-ups, tour scheduling, and membership updates.
- Handle cash and card transactions accurately, maintaining a tidy reception area.
- Process gym bookings for classes and personal training sessions.
- Maintain cleanliness and organisation of the reception area and common spaces.
- Address member concerns and escalate issues to management as needed.
- Promote gym services, products, and special offers to members.
- Ensure security procedures are followed at all times.
Required Skills
- Excellent verbal and written communication skills.
- Proven customer service experience, ideally in a busy environment.
- Proficiency with basic computer systems and office software.
- Strong organisational skills and attention to detail.
- Ability to multitask and manage time effectively.
- A friendly, approachable, and professional demeanor.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a reception or administrative role.
- Familiarity with gym management software.
- A passion for health and fitness.
- Basic first aid certification (training can be provided).
Perks & Benefits
- Complimentary PureGym membership.
- 28 days paid annual leave (including bank holidays).
- Opportunities for career progression and ongoing training.
- Employee discount programs.
- Supportive and dynamic team environment.
- Company pension scheme.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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