About the Company
TELUS International designs, builds, and delivers next-generation digital solutions for global brands. Our integrated solutions offer customer experience (CX), digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. We partner with government agencies to provide essential citizen services, driven by a commitment to innovation and social responsibility. Join a team dedicated to making a difference through meaningful work.
Job Description
Are you passionate about helping others and ready to start a rewarding career? We are seeking enthusiastic and customer-focused individuals to join our team as Government Call Center Operators in Boucherville. This entry-level position offers comprehensive, paid training, making it perfect for those with no prior call center experience. You will be instrumental in providing vital support to citizens, answering inquiries related to various government programs and services. If you’re looking for a stable career with excellent benefits and opportunities for growth, and are eager to contribute to your community, we encourage you to apply!
Key Responsibilities
- Answer inbound calls professionally and courteously, providing accurate information regarding government services and programs.
- Resolve citizen inquiries efficiently and effectively, escalating complex issues to appropriate departments when necessary.
- Document all interactions and resolutions accurately in the designated CRM system.
- Adhere strictly to established call scripts, policies, and privacy protocols.
- Maintain a high level of confidentiality and data security at all times.
- Collaborate with team members and supervisors to ensure a seamless and positive citizen experience.
- Continuously learn and adapt to updates in government programs and service offerings.
Required Skills
- Excellent verbal communication skills in both French and English (bilingualism is essential for this role).
- Strong active listening and empathy skills.
- Basic computer proficiency and the ability to navigate multiple systems simultaneously.
- A positive attitude and a genuine desire to assist others.
- Ability to learn new information and processes quickly.
- Reliability and strong work ethic.
- Problem-solving aptitude with a calm demeanor under pressure.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous customer service experience (any industry).
- Familiarity with government services or public administration.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive paid training program.
- Robust health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee assistance program (EAP).
- Opportunities for career advancement and professional development.
- Pension plan contribution matching.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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