About the Company
The Canada Border Services Agency (CBSA) is responsible for providing integrated border services that support national security and public safety priorities and facilitate the free flow of persons and goods, including animals and plants, that meet all requirements under the program legislation. We are committed to a diverse and inclusive workforce and offer a rewarding career path protecting Canada’s borders.
Job Description
Are you looking for a meaningful career where you can make a real difference in national security? The Canada Border Services Agency is seeking dedicated individuals to join our team as Customs & Border Protection Assistants. This is an entry-level opportunity that includes a comprehensive, paid academy training program designed to equip you with all the knowledge and skills necessary to excel in this vital role. You will support frontline officers in various capacities, ensuring compliance with Canadian laws and regulations at our border crossings. No prior experience in law enforcement or customs is required – we provide all the training you need to succeed.
Key Responsibilities
- Assist Customs Officers with administrative tasks and data entry related to border crossings.
- Provide excellent customer service to travellers and commercial clients, answering inquiries and providing directions.
- Process and verify travel documents, ensuring accuracy and compliance.
- Monitor and control access to designated areas within border facilities.
- Support the screening of goods and individuals under the supervision of a Customs Officer.
- Maintain accurate records and prepare reports as required.
- Adhere to all safety protocols and operational procedures.
Required Skills
- Strong verbal and written communication skills in English.
- Ability to work effectively in a fast-paced and dynamic environment.
- Excellent attention to detail and accuracy.
- Proficiency in basic computer applications.
- Demonstrated problem-solving abilities and sound judgment.
- Ability to obtain and maintain a security clearance.
- Must be a Canadian citizen or permanent resident.
Preferred Qualifications
- Bilingualism (English and French).
- Previous experience in a customer service or public-facing role.
- Experience in a regulated or security-focused environment.
- Post-secondary education in a relevant field (e.g., criminology, public administration).
Perks & Benefits
- Comprehensive paid training at our academy.
- Competitive salary and generous pension plan.
- Extensive health, dental, and vision benefits.
- Opportunities for career advancement and specialization.
- Uniforms and equipment provided.
- Work-life balance initiatives.
- Professional development and continuous learning opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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