Fertility Clinic Receptionist – High-End Medical Administration

About the Company

Fertilia Clinic Val-d’Or is a premier fertility clinic dedicated to providing compassionate, state-of-the-art reproductive care to individuals and couples in the Abitibi-Témiscamingue region and beyond. We pride ourselves on creating a supportive and discreet environment where every patient feels understood and cared for on their unique journey to parenthood. Our team of highly skilled specialists, nurses, and administrative staff are committed to clinical excellence and personalized patient experiences, utilizing the latest advancements in reproductive medicine.

Job Description

We are seeking a highly professional and empathetic Fertility Clinic Receptionist to join our high-end medical administration team in Val-d’Or. This pivotal role is the first point of contact for our patients, requiring exceptional interpersonal skills, discretion, and a compassionate approach. The successful candidate will manage a busy reception area, provide administrative support, and ensure a seamless and supportive experience for all visitors. This is an excellent opportunity to contribute to a meaningful field within a respectful and high-standard clinical setting.

Key Responsibilities

• Warmly greet and welcome patients and visitors to the clinic, ensuring a comforting first impression.
• Manage patient appointments, including scheduling, rescheduling, and confirmations, utilizing clinic management software.
• Maintain and update confidential patient records with meticulous attention to detail and privacy regulations (PIPEDA).
• Answer multi-line phone systems, direct calls appropriately, and respond to inquiries with professionalism and empathy.
• Process patient registrations, insurance verifications, and collect co-payments or fees accurately.
• Maintain the cleanliness and organization of the reception area, ensuring a calm and professional environment.
• Prepare patient charts, scan documents, and manage incoming and outgoing mail/faxes.
• Provide administrative support to physicians, nurses, and other clinic staff as needed, including managing supplies and preparing reports.
• Adhere strictly to all clinic policies and procedures, especially regarding patient confidentiality and data security.

Required Skills

• Proven experience in a customer service or administrative role, preferably within a professional office setting.
• Exceptional interpersonal and communication skills, with a strong ability to show empathy and discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong command of both French and English (written and spoken) is essential for serving our diverse patient base in Quebec.

Preferred Qualifications

• Previous experience in a medical office, clinic, or high-end service industry.
• Familiarity with medical terminology and healthcare administrative procedures.
• Experience with electronic medical records (EMR) or patient management systems.
• A diploma or certification in office administration, medical administration, or a related field.

Perks & Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Generous paid time off and statutory holidays.
• Opportunities for professional development and continuous learning.
• A supportive, respectful, and collaborative work environment.
• The chance to be part of a team making a significant difference in people's lives.

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