About the Company
Rogers Communications is a leading Canadian technology and media company. We are committed to delivering the best in wireless, internet, entertainment, and business services to Canadians. Our diverse team is at the heart of our success, driving innovation and fostering connections across the country. Join us in shaping the future of communication and digital engagement.
Job Description
Are you passionate about online communities and have a knack for fostering positive interactions? Rogers Communications is seeking an enthusiastic and detail-oriented Remote Community Manager to join our team. This is an entry-level position perfect for individuals eager to start a career in digital community management. You will be responsible for moderating our various online forums and discussion platforms, ensuring a safe, respectful, and engaging environment for all users. Full training will be provided, so no prior experience in community management is necessary!
Key Responsibilities
- Actively monitor and moderate user-generated content across Rogers' online forums and communities.
- Enforce community guidelines and policies consistently and fairly.
- Engage with users to foster positive interactions, answer common questions, and encourage participation.
- Identify and escalate complex issues or technical problems to relevant internal teams.
- Welcome new members and guide them on forum etiquette and best practices.
- Contribute to ongoing efforts to improve forum user experience and engagement strategies.
- Provide regular feedback on community trends and user sentiment.
Required Skills
- Excellent written communication skills in English.
- Strong interpersonal skills and a natural ability to empathize with others.
- Basic computer proficiency and comfort navigating online platforms.
- Ability to work independently and manage time effectively in a remote setting.
- A proactive and positive attitude with a willingness to learn.
- High level of discretion and judgment when handling sensitive content.
- Reliable internet connection and a suitable home office environment.
Preferred Qualifications
- Familiarity with online forums or social media platforms as an active user.
- Experience in customer service or a related field (volunteer or paid).
- Basic understanding of digital etiquette and online safety practices.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health and dental benefits package.
- Opportunities for career growth and professional development.
- 100% remote work flexibility.
- Paid training and ongoing support.
- Employee discounts on Rogers' products and services.
- A supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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