About the Company
Atlassian is a leading provider of team collaboration and productivity software, empowering teams worldwide to organize, discuss, and complete shared work. Our commitment to innovation, open culture, and a global, distributed workforce makes us a unique place to grow your career. We believe in the power of communities and are dedicated to fostering vibrant online spaces for our users, offering powerful tools like Jira, Confluence, and Trello.
Job Description
We are seeking a passionate and proactive Online Community Engagement Officer to join our dynamic team. This is a 100% remote position, offering you the flexibility to work from anywhere in Australia. You will be instrumental in cultivating and nurturing thriving online communities around Atlassian’s products and initiatives. Your mission will be to foster positive interactions, provide support, gather feedback, and create an inclusive environment where users feel valued and connected. This role requires excellent communication skills, a proactive approach, and a genuine interest in building meaningful online relationships.
Key Responsibilities
- Monitor and moderate online forums, social media groups, and other community platforms.
- Respond to user inquiries, comments, and feedback in a timely and professional manner.
- Develop and implement engagement strategies to increase participation and interaction within the community.
- Create engaging content (e.g., discussions, polls, events) to stimulate conversation.
- Identify and cultivate community champions and influencers.
- Report on community growth, sentiment, and key metrics to internal stakeholders.
- Collaborate with product and marketing teams to relay community insights and feedback.
Required Skills
- Excellent written and verbal communication skills.
- Strong empathy and interpersonal abilities.
- Proven ability to manage and resolve conflicts constructively.
- Familiarity with various online community platforms and social media.
- Proactive and self-motivated with strong organizational skills.
- Ability to work independently and effectively in a remote environment.
Preferred Qualifications
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- Previous experience in online community management or social media coordination.
- Experience with Atlassian products (Jira, Confluence, Trello, etc.).
- Demonstrated ability to build and scale online communities.
- Understanding of community metrics and analytics.
Perks & Benefits
- Competitive salary and annual bonus opportunities.
- Comprehensive health and wellness programs.
- Flexible working hours and a 100% remote work model.
- Generous paid time off and parental leave.
- Professional development opportunities and access to learning platforms.
- Home office setup allowance and ongoing tech support.
- Employee stock purchase plan.
- Collaborative and supportive global team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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