About the Company
Telus International designs, builds, and delivers next-generation digital solutions for global brands, with a focus on customer experience (CX). Our team of over 75,000 global team members provides an agile customer experience that allows clients to embrace the future and drive brand loyalty. We are passionate about our customers, our communities, and our planet, dedicated to making a positive impact in everything we do.
Job Description
Join Telus International as a Remote Customer Service Representative and become a vital part of our mission to deliver exceptional customer experiences. This 100% remote work-from-home position will have you providing support to our valued customers, resolving inquiries, and ensuring their satisfaction. We are committed to providing you with the tools for success, including all necessary computer equipment to set up your home office. As a Remote Customer Service Representative, you will be the first point of contact for customers, assisting them with various questions, issues, and service needs. We are looking for individuals with a positive attitude, strong communication skills, and a desire to help others. Full training will be provided to ensure you are confident and capable in your role, making this an excellent opportunity for those looking to start or grow their career in customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and build rapport.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening abilities and empathy.
- Proficiency in basic computer skills and navigating multiple applications.
- Ability to problem-solve and de-escalate situations effectively.
- Reliable high-speed internet connection and a dedicated quiet workspace at home.
- Self-motivated and able to work independently in a remote environment.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience in a customer service role is a plus, but not required.
- Familiarity with CRM systems and practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career growth and professional development within a global company.
- Employee Assistance Program (EAP).
- All necessary computer equipment provided for your home office.
- A supportive and inclusive remote work culture.
- Work-from-home flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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