About the Company
Corewell Health is a not-for-profit health system that provides health care and coverage with over 60,000 caregivers, 12 hospitals, and extensive locations in Michigan. We are committed to improving health, instilling hope, and saving lives through our compassionate care and cutting-edge medical services. We believe in fostering a supportive work environment where every team member can thrive and make a meaningful impact.
Job Description
Join Corewell Health as a Virtual Medical Receptionist and become a vital part of our telehealth administration team. This is an incredible opportunity for individuals looking to start a career in healthcare, as we offer comprehensive paid training and require no prior experience. You will manage patient inquiries, schedule virtual appointments, maintain electronic health records, and provide exceptional administrative support, all from the comfort of your home. Your role will be crucial in ensuring our telehealth services run smoothly and efficiently, providing a seamless experience for our patients and providers.
Key Responsibilities
- Manage incoming calls, emails, and chat messages from patients regarding telehealth services.
- Schedule and confirm virtual appointments for patients with various healthcare providers.
- Assist patients with registration, onboarding to telehealth platforms, and technical troubleshooting.
- Maintain and update electronic health records (EHR) with accuracy and confidentiality.
- Coordinate with clinical staff to ensure smooth patient flow for virtual consultations.
- Process patient information and medical history updates.
- Provide excellent customer service, addressing patient concerns and questions with empathy and professionalism.
- Follow all HIPAA guidelines and ensure patient privacy is protected at all times.
- Participate in ongoing training and professional development to enhance skills.
Required Skills
- High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, email).
- Ability to learn new software and technology quickly.
- Customer service-oriented mindset with a compassionate approach.
- Reliable high-speed internet connection and a dedicated quiet home workspace.
- Ability to work independently and as part of a virtual team.
- No prior medical experience is required; comprehensive paid training will be provided.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with medical terminology (a plus, but not required).
- Experience using video conferencing tools.
- A passion for healthcare and helping others.
Perks & Benefits
- Competitive salary with paid training.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and advancement within Corewell Health.
- Employee wellness programs.
- 100% remote work flexibility.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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