About the Company
Western Australia Emergency Communications (WAEC) is a vital part of the state’s public safety infrastructure, dedicated to providing rapid and effective dispatch services for police and fire emergencies. We are committed to protecting our communities through cutting-edge technology and a highly skilled, compassionate team. Join us in a role where your work truly makes a difference every single day.
Job Description
We are seeking a dedicated and resilient Emergency Dispatch Assistant to join our critical Police & Fire Support team in Canning Vale. This entry-level role is perfect for individuals with excellent communication skills, a calm demeanor, and a strong desire to serve the community. Full comprehensive training will be provided to equip you with the knowledge and tools necessary to excel in this high-impact environment. You will be the crucial first point of contact, ensuring emergency calls are handled with precision, empathy, and urgency, directly contributing to the safety and well-being of Western Australians.
Key Responsibilities
- Receive and accurately process emergency and non-emergency calls from the public.
- Gather critical information quickly and efficiently to determine the nature and urgency of incidents.
- Input data into Computer-Aided Dispatch (CAD) systems with speed and accuracy.
- Provide clear, concise, and calming instructions to callers in distress, prior to emergency services arrival.
- Relay vital information to police, fire, and other emergency response units.
- Monitor radio channels and maintain communication with field units.
- Maintain meticulous records and logs of all communications and dispatch activities.
- Adhere to all protocols, procedures, and ethical guidelines for emergency dispatch operations.
- Participate in ongoing training and professional development as required.
Required Skills
- Exceptional verbal and written communication skills.
- Ability to remain calm and focused under pressure.
- Strong active listening and problem-solving abilities.
- High level of attention to detail and accuracy.
- Proficiency in basic computer operations and data entry.
- Ability to multi-task in a fast-paced environment.
- Demonstrated empathy and compassion.
Preferred Qualifications
- Prior experience in customer service, call center, or administrative roles.
- Familiarity with local geography of Perth and surrounding areas.
- Basic knowledge of emergency services operations.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary with opportunities for advancement.
- Generous superannuation contributions.
- Robust health and wellness programs.
- Employee assistance program (EAP).
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- The satisfaction of a truly meaningful career in public service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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