About the Company
Penrith City Council is dedicated to serving the vibrant and growing community of Penrith, NSW. We strive to create a thriving city by delivering essential services, maintaining local infrastructure, and fostering community development. Join our team and contribute to making Penrith a better place to live, work, and visit.
Job Description
We are seeking a diligent and customer-focused individual to join our Finance team as Council Finance Support, specialising in Rates & Accounts. In this role, you will be responsible for assisting residents and businesses with their rates and utility accounts, processing payments, managing enquiries, and maintaining accurate financial records. This position requires excellent organisational skills, attention to detail, and a commitment to providing exceptional customer service within a local government setting.
Key Responsibilities
- Respond to customer enquiries regarding rates, water, and other council accounts via phone, email, and in-person.
- Process payments, adjustments, and refunds for rates and charges accurately and efficiently.
- Maintain up-to-date customer account information and financial records.
- Assist with the preparation and dispatch of rates notices and other billing correspondence.
- Provide information and assistance regarding payment plans, concessions, and relevant council policies.
- Liaise with internal departments to resolve complex customer issues.
- Perform data entry and administrative tasks as required to support the finance team.
- Ensure compliance with relevant financial regulations and council procedures.
Required Skills
- Demonstrated experience in customer service or administrative roles, preferably in a finance-related environment.
- Proficiency in using office software (e.g., Microsoft Office Suite).
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Ability to work effectively in a team environment.
- Sound organisational and time management skills.
Preferred Qualifications
- Certificate III or IV in Business Administration, Finance, or a related field.
- Experience working within a local government or public sector organisation.
- Familiarity with financial management systems (e.g., TechOne, SAP).
Perks & Benefits
- Competitive salary and superannuation contributions.
- Generous annual leave and sick leave provisions.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Access to employee assistance programs.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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