Fertility Clinic Receptionist – High-End Medical Administration

About the Company

Pacific North Fertility Centre is a leading provider of compassionate and advanced fertility care in the Fraser Valley. We are dedicated to supporting individuals and couples on their journey to parenthood through state-of-the-art medical treatments, personalized care, and a warm, supportive environment. Our high-end facility prides itself on exceptional patient experience, discretion, and clinical excellence.

Job Description

We are seeking a highly professional and empathetic Fertility Clinic Receptionist to join our esteemed team in Abbotsford. This crucial front-line role requires an individual with exceptional administrative skills, a keen eye for detail, and a deep commitment to providing a superior patient experience. As the first point of contact, you will manage all reception duties, ensuring a seamless and dignified experience for our patients during what can be a sensitive time. You will support the smooth operation of our clinic, upholding our reputation for excellence and compassionate care.

Key Responsibilities

• Greet and welcome patients and visitors with warmth and professionalism.
• Manage multi-line phone systems, screening calls and directing inquiries appropriately.
• Schedule, confirm, and reschedule patient appointments using our electronic medical records (EMR) system.
• Process patient registrations, update demographics, and verify insurance information.
• Handle patient inquiries and provide accurate information regarding clinic services, policies, and procedures.
• Prepare patient charts and ensure all necessary documentation is complete and filed confidentially.
• Process payments, issue receipts, and manage daily financial reconciliations.
• Maintain the waiting area and reception desk in a tidy and professional manner.
• Coordinate with clinical staff to ensure efficient patient flow and communication.
• Manage incoming and outgoing mail, faxes, and general office correspondence.
• Maintain strict patient confidentiality and adhere to all privacy regulations (e.g., PHIPA).
• Provide administrative support to the clinic management team as needed.

Required Skills

• Minimum 2 years of experience in a high-end medical office or clinic setting.
• Exceptional interpersonal and communication skills (verbal and written).
• Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office Suite.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Demonstrated empathy, discretion, and sensitivity when dealing with patient information and concerns.
• Professional demeanor and appearance.
• Ability to work both independently and collaboratively within a team.
• Excellent problem-solving abilities and attention to detail.

Preferred Qualifications

• Previous experience specifically in a fertility clinic, OB/GYN office, or specialized medical practice.
• Knowledge of medical terminology related to reproductive health.
• Experience with Accuro or another specific EMR system used in fertility clinics.
• Post-secondary education in Medical Office Administration or a related field.
• Bilingualism (e.g., English and Punjabi, or English and French) is considered an asset.

Perks & Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Paid time off and statutory holidays.
• Opportunities for professional development and continuous learning.
• Supportive and collaborative work environment.
• State-of-the-art facility with modern amenities.
• Employee wellness programs.

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