About the Company
H&R Block is a global consumer tax services provider, proudly serving clients for over 60 years. With thousands of offices nationwide, we’re dedicated to helping individuals and small businesses navigate the complexities of tax law with confidence and ease. Our mission is to provide help and inspire confidence in our clients and communities everywhere.
Job Description
As a Taxpayer Support Representative for Inbound Calls Only, you will be the first point of contact for taxpayers seeking assistance with their tax preparation questions, account inquiries, and general service support. This crucial role involves answering a high volume of inbound calls, providing accurate information, and guiding clients through their service needs. We are looking for individuals with excellent communication skills, a knack for problem-solving, and a genuine desire to help others. Full training on tax software, policies, and procedures will be provided to ensure your success.
Key Responsibilities
- Answer inbound calls from taxpayers in a professional and courteous manner.
- Provide accurate information regarding H&R Block tax services, processes, and general inquiries.
- Assist taxpayers with navigating online tools and understanding their tax documents.
- Document all interactions and resolutions clearly and concisely in the customer relationship management (CRM) system.
- Escalate complex or unresolved issues to appropriate internal departments for further assistance.
- Adhere to all company policies, procedures, and data privacy regulations.
- Maintain a high level of product and service knowledge through continuous learning.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Ability to remain calm, patient, and professional in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with basic tax terminology or financial services concepts.
- Bilingual proficiency (English/Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Extensive paid training program to build your tax support expertise.
- Opportunities for career growth and development within H&R Block.
- Employee assistance program and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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