About the Company
Coastal Chic Boutique is a beloved and bustling fashion destination located in the heart of Terrigal, NSW. We pride ourselves on offering a curated selection of stylish apparel and accessories, providing an exceptional shopping experience for our discerning clientele. Our boutique is known for its vibrant atmosphere and commitment to personal service.
Job Description
We are seeking an enthusiastic and professional Receptionist & Customer Liaison to join our dynamic team. This immediate opening is for a crucial front-of-house role, responsible for creating an inviting atmosphere, managing front desk operations, and ensuring our customers receive outstanding service from the moment they step into our boutique. You will be the first point of contact for our valued clients, playing a key role in their overall experience.
Key Responsibilities
- Warmly greet and welcome all customers and visitors to the boutique, providing a friendly and professional first impression.
- Manage incoming phone calls, emails, and general inquiries with efficiency and courtesy.
- Schedule and confirm customer appointments for styling sessions or consultations.
- Maintain the cleanliness and presentation of the reception area and showroom.
- Process sales transactions and assist customers with returns or exchanges as needed.
- Provide basic information about products, services, and current promotions.
- Assist the sales team with administrative tasks and customer follow-ups.
- Handle customer feedback and inquiries with a calm and problem-solving approach.
Required Skills
- Exceptional interpersonal and communication skills.
- A genuine passion for providing outstanding customer service.
- Strong organizational skills and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite).
- A professional and polished demeanor.
- Ability to multitask and prioritize in a fast-paced retail environment.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a reception, customer service, or retail role.
- Familiarity with Point of Sale (POS) systems.
- An interest in fashion and boutique retail trends.
Perks & Benefits
- Generous employee discounts on our beautiful merchandise.
- A supportive and friendly team environment.
- Opportunities for professional growth and development within the company.
- Work in a vibrant and stylish boutique setting.
- Convenient location in the heart of Terrigal.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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