About the Company
Connect Hearing is a national leader in providing exceptional hearing care services across Canada. With a commitment to improving lives through better hearing, we offer a comprehensive range of hearing solutions, state-of-the-art technology, and personalized client support. Our team of dedicated professionals works in a supportive and collaborative environment, focused on clinical excellence and customer satisfaction. Join us and be a part of a company that makes a real difference in people’s health and well-being.
Job Description
Are you passionate about helping others and looking for a dynamic role that combines client service with clinical support? Connect Hearing is seeking a dedicated Hearing Aid / Audiology Assistant to join our clinic in Edmonton. This role offers a unique blend of retail operations and clinical assistance, working closely with Audiologists and Hearing Instrument Practitioners to deliver outstanding patient care. You will be instrumental in the day-to-day operations of the clinic, managing appointments, assisting with fittings and adjustments, and ensuring a welcoming environment for all clients. Full training will be provided to ensure your success in this specialized field.
Key Responsibilities
- Greet and welcome clients, managing clinic reception and appointment scheduling.
- Prepare clients for appointments, including gathering initial information and setting up testing rooms.
- Assist Audiologists and Hearing Instrument Practitioners during hearing evaluations, fittings, and adjustments.
- Provide basic troubleshooting and minor repairs for hearing aids.
- Educate clients on the care and maintenance of their hearing devices.
- Manage inventory of hearing aids and accessories, processing orders and maintaining accurate records.
- Handle administrative tasks such as processing payments, maintaining client files, and preparing reports.
- Maintain a clean, organized, and professional clinic environment.
- Support marketing initiatives and community outreach as required.
Required Skills
- High school diploma or equivalent.
- Minimum 6 months of experience in a customer service, retail, or administrative role.
- Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
- Proficiency in basic computer applications (MS Office Suite).
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced clinical and retail environment.
Preferred Qualifications
- Previous experience in a healthcare or medical office setting.
- Familiarity with audiology terminology or hearing aid technology.
- Post-secondary education in medical administration, office administration, or a related field.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth within a leading healthcare company.
- Comprehensive training program for specialized audiology skills.
- Supportive team environment and a chance to make a tangible difference in clients' lives.
- Employee wellness programs.
- Paid time off and holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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