Student Residence Manager – University Housing

About the Company

McGill University is one of Canada’s leading post-secondary institutions, committed to fostering a vibrant and supportive environment for its diverse student body. Our residences are integral to the student experience, providing safe and engaging communities where students can thrive academically and socially. We are dedicated to excellence in education, research, and service, attracting talent from around the globe.

Job Description

As a Student Residence Manager at McGill University, you will play a crucial role in creating a positive and supportive living-learning environment for our students. You will be responsible for the day-to-day operations of a university residence hall, ensuring student safety, managing staff, and fostering a strong sense of community. This position requires a proactive leader with excellent interpersonal skills and a commitment to student success. The role involves direct interaction with students, responding to their needs, and ensuring compliance with university housing policies. This is an on-site position requiring a visible presence within the residence community.

Key Responsibilities

• Oversee the daily operations and administration of a university residence hall.
• Manage, train, and mentor a team of student staff (e.g., Residence Advisors/Assistants).
• Respond to student inquiries, concerns, and emergencies, providing appropriate support and referrals.
• Implement and enforce university housing policies and procedures consistently.
• Develop, coordinate, and facilitate community-building programs and initiatives.
• Manage residence budgets, track expenses, and oversee facilities and maintenance requests.
• Collaborate effectively with other university departments, including student services, security, and facilities.
• Maintain accurate records and prepare reports related to residence operations and student welfare.

Required Skills

• Proven leadership and supervisory experience, preferably in a residential or educational setting.
• Strong crisis management and problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to work effectively and sensitively with diverse student populations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to be on-call for emergencies outside of regular business hours.
• Demonstrated ability to manage multiple priorities and work under pressure.

Preferred Qualifications

• Bachelor's degree in Education, Student Affairs, Hospitality Management, or a related field.
• Previous experience in residence life, student housing, or higher education administration.
• Knowledge of student development theory and best practices.
• Fluency in French (oral and written) is a strong asset.
• Experience with student conduct processes and conflict resolution.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plan.
• Generous paid time off, including vacation and sick leave.
• Eligibility for tuition assistance programs for professional development.
• Access to university facilities, including libraries and recreational centers.
• Defined benefit pension plan.
• Professional development and training opportunities.
• Supportive and collaborative work environment within a world-renowned institution.

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