About the Company
Horizon Disability Services is a leading provider of compassionate and client-focused support for individuals living with disabilities across Australia. Dedicated to empowering participants to achieve their goals, we pride ourselves on a person-centered approach and a commitment to making a positive difference in the community. We leverage innovative solutions to ensure accessible and effective support, fostering independence and well-being for all our NDIS participants.
Job Description
We are seeking a highly organised and empathetic Online Special Needs Support Administrator to join our dedicated team. This is a fully remote (Work From Home) position, offering flexibility and the opportunity to contribute to vital NDIS support services from your home office in Mount Gambier. In this role, you will be instrumental in ensuring the smooth administrative operation of our support coordination and plan management services, providing crucial administrative support that directly impacts the lives of our NDIS participants. If you have a passion for making a difference and excellent administrative skills, we encourage you to apply.
Key Responsibilities
- Manage and respond to NDIS participant inquiries via email and phone with professionalism and empathy.
- Assist Support Coordinators with administrative tasks, including scheduling appointments and managing calendars.
- Process and track NDIS-related documentation, ensuring accuracy and compliance.
- Maintain confidential participant records and update databases.
- Prepare reports and presentations as required by the team.
- Liaise with external stakeholders, including NDIS planners and service providers.
- Support the onboarding process for new participants and staff.
- Assist with general office administration duties, ensuring efficient workflow.
- Contribute to a positive and supportive team environment.
- Adhere to all NDIS guidelines and organisational policies.
Required Skills
- Proven administrative or office support experience (minimum 6 months).
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote setting.
- A high degree of empathy, discretion, and respect for privacy.
- Ability to learn and adapt to new systems and processes quickly.
- Reliable internet connection and a dedicated home office space.
Preferred Qualifications
- Previous experience working in the disability sector or with NDIS participants.
- Familiarity with NDIS policies and procedures.
- Experience with CRM software or participant management systems.
- Relevant administrative certification or diploma.
Perks & Benefits
- 100% Remote Work (Work From Home) flexibility.
- Opportunity to make a significant impact on NDIS participants' lives.
- Supportive and collaborative team environment.
- Professional development and training opportunities.
- Competitive hourly rate.
- Access to employee well-being programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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