About the Company
Main Roads Western Australia is a state government agency responsible for managing the state road network. Our mission is to provide safe, reliable, and efficient road networks that support economic prosperity and enhance the quality of life in Western Australia. We are committed to innovation, sustainability, and community engagement in all our projects and operations, ensuring our infrastructure services meet the evolving needs of the region.
Job Description
We are seeking a dedicated Road Toll Support Officer to join our Infrastructure Service team in Bunbury. This vital role involves providing comprehensive support to road users regarding tolling systems, inquiries, and related services. You will be the primary point of contact for resolving customer issues, processing payments, and ensuring the smooth operation of our toll infrastructure from a customer service perspective. This position requires strong communication skills, a problem-solving mindset, and a commitment to delivering exceptional service in a fast-paced environment.
Key Responsibilities
- Respond to and resolve customer inquiries via phone, email, and in-person regarding road toll accounts, charges, and payment options.
- Provide technical assistance and troubleshooting for common tolling system issues experienced by users.
- Process payments, manage account updates, and resolve billing discrepancies efficiently and accurately.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Liaise with internal technical and engineering teams to escalate complex issues and ensure timely resolution.
- Educate road users on tolling procedures, system functionalities, and available support resources.
- Contribute to the continuous improvement of customer service processes and tolling system efficiency.
- Ensure compliance with all relevant policies, procedures, and legislative requirements related to road tolling.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications and data entry.
- Demonstrated ability to manage difficult customer interactions with empathy and professionalism.
- Capacity to work effectively both independently and as part of a team.
- Ability to learn and adapt to new systems and processes quickly.
Preferred Qualifications
- Previous experience in a customer service or support role, preferably within a technical or infrastructure-related field.
- Familiarity with CRM software or similar customer interaction platforms.
- Basic understanding of road infrastructure or tolling systems.
- Experience working in a government or public sector environment.
Perks & Benefits
- Competitive salary package and superannuation.
- Opportunities for professional development and career progression within a large state agency.
- Comprehensive training on tolling systems and customer service protocols.
- Supportive team environment and work-life balance initiatives.
- Access to employee assistance programs and health and wellness resources.
- Contribution to vital public infrastructure services for Western Australia.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.