About the Company
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands.
Job Description
We are seeking a dedicated and detail-oriented Fraud Claims Intake Specialist to join our dynamic bank call center team in Dallas. In this crucial role, you will be the first point of contact for customers reporting fraudulent activity on their accounts. You will be responsible for empathetically listening to customer concerns, accurately documenting fraud claims, and initiating the investigation process. This position requires excellent communication skills, a strong ability to adhere to strict compliance guidelines, and a commitment to providing exceptional customer service during sensitive situations.
Key Responsibilities
- Receive inbound calls from customers reporting suspected fraudulent activity on their bank accounts.
- Listen empathetically to customers, ask probing questions to gather all necessary information, and provide clear explanations of the claims process.
- Accurately document all reported fraud details into the claims management system, ensuring compliance with regulatory requirements.
- Initiate fraud investigations by escalating claims to the appropriate internal departments.
- Provide customers with incident numbers and expected timelines for resolution.
- Educate customers on steps they can take to protect themselves from future fraud.
- Maintain a high level of confidentiality and discretion when handling sensitive customer information.
- Adhere to all company policies, procedures, and regulatory guidelines related to fraud prevention and claims handling.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work effectively in a fast-paced, high-volume call center environment.
- Proficiency in basic computer applications and data entry.
- Demonstrated empathy and patience in customer interactions.
- Ability to quickly learn and adapt to new systems and processes.
Preferred Qualifications
- Previous experience in a call center, customer service, or banking environment.
- Familiarity with fraud detection or claims processing.
- Knowledge of banking products and services.
- High school diploma or equivalent; some college preferred.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Career development and training programs.
- Employee assistance program.
- On-site fitness center and cafeteria.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.